This document seeks to provide information about products, free leads, privacy
information and other information that may be useful to our customers and
others who place orders.
Links to major topics
Order approval and order guidelines to insure fast processing
(Comments about email addresses and best practices)
Privacy Policies
Free List Information
General Information
Email Services and marketing guidelines
Terms and Conditions
Replacement policy overview
Discount leads vs Real-time leads - working definition
Guarantee
Fraud Warning
Order Approval and Order Guidelines
Email addresses
Please note that if you order any list and request delivery by email, we request that you provide an ISP-Issued email address.
If you have not called our office, and provide a non-traceable,
non-ISP-issued email address, you can expect that your order
information will need to be verified
by phone which will require extra time. Temporary email addresses issued by email
hosting companies such as
Hotmail, Live Mail, Yahoo, Gmail, etc., are not considered to be permanent ISP-Issued Email addresses.
Orders placed using disposable temporary email addresses that will are automatically deleted by a service after a
specified time
will not be processed.
General and Miscellaneous
We request that customers provide a working day-time phone number when placing orders.
Privacy Policies - General Information
Those who purchase leads are defined as 'Customers.' Customers who
order leads are automatically enrolled as subscribers
in our customer
database as part of the ordering process. This is so we
may send leads to those who have requested email delivery, contact
customers if there
are problems with the order process
and also so that
we can alert customers, via Newsletters and email,
regarding items
that may be of interest
such as product sales
events and program
opportunities that we think may be of
interest to our customers. Normally customers are not
contacted by phone in regards to
offers or promotions, but they may be contacted by email with
news of special sales, promotions and
opportunities that are
related to our customers interests. Generally products when delivered by email are sent from aps_info from bellsouth.net
although you may receive promotional information from fyi at smartsender.com
We may
occasionally send out
newsletters and email related to news
about sales and
special offers to customers and those who requested
product and service information or free product samples
. Generally, email is sent from SmartSender.com.
Each email contains
an opt-out
link so you can unsubscribe from future
email. We endeavor to insure that all email
is CanSpam Compliant.
Free list requests
What you can expect when you request free leads
We are happy to provide a sample of our best selling premium discount leads when you request free leads.
These leads are typically production leads that include a prospect's name, phone and email address.
Postal information is normally not included with free leads.
Free lead samples may not have been
edited or processed through our list hygiene programs. Therefore,
prospect contact information
included with
free leads may not be as accurate as contact information that is
provided with paid orders.
Only one free lead request will be processed per individual no matter which website was used to place your request.
Individuals who attempt to 'game' the free leads program may be permanently banned from the system.
We no longer replace free leads - no matter what the reason. If you are not happy
or not satisfied with the results obtained in
using free leads,
please do
not call to request extra
free leads. We simply do not have the time
to take care
of paid orders and to accommodate those who wish to get extra leads for free.
Free leads are selected randomly from a lead database. We cannot and do not provide leads by state or other criteria.
Leads are sent in the body of an
email that will be sent to the email address provided when
a free
lead request was entered. Usually leads
that are provided
as free leads are less
than 45 days in age. If leads
provided are over the age of 90 days,
please let
us know so we can provide newer leads. If you do not wish
to receive free leads by email, then you do not have permission to request free leads.
The email address you use may be important. You can provide temporary email addresses issued by services
such
as Hotmail or Yahoo when you request
free leads. However, if you
provide this type of address, you do run
the risk of not receiving your free leads as
these services are usually aggressive in limiting email that is
delivered to their customers.
We simply do not have the time to send free leads multiple times.
In other words,
you run the risk of your leads email being
placed
in spam or
bulk mail folders and you may not
receive your leads
due to aggressive spam filters used by these companies.
This is important to mention
because as of this time,
due to the number of free lead requests we process,
we will not
resend your free
leads if the email containing
your leads was not received due to a problem with your email account.
The downside of using a small sample is that it may be difficult to determine how useful or effective leads will be
due to the limited number of leads provided. In other words, although past customers have reported making several
sales and recruiting prospects using a free leads sample, it is generally difficult to properly test leads with a
smaller sample.
A sample of leads can
however be helpful to get a sense of the quality of the
leads and the information that is included
with most phone or email leads. If you are interested in testing phone or email leads, a reasonable suggested quantity
would
be
500 leads for phone leads and
at least 1,000 leads for sending email. We provide the option of ordering leads
in smaller quantities so you can test leads before buying leads in higher quantities.
As noted on our Free Leads Request page, we require a working contact
phone number in case we need to
verify a free leads
request by phone.
As stated
on our free lead
request page and on other site information
pages, you may
receive promotional offers from
marketers
or comparison
offers. This means you could
be contacted by phone
or email. Newsletters
and
sale
announcements and other promotional
email from APS are
normally sent through our Email
Marketing
Service,
SmartSender.com.
Free leads are provided
without any warranty or guarantee results or suitability of purpose.
If you do not wish to participate or receive marketing offers, you do not have permission to use our free leads program.
Compliance with marketing laws and guidelines is the marketer's responsibility. As with any marketing effort,
it is the responsibility of the marketer who uses free leads to make sure they are
in compliance with all laws,
regulations and terms of service provided by various companies when marketing
using free leads or any other type of lead.
General Privacy Information
Please note that we do not sell customer contact information to third parties.
We may refuse to provide services to anyone without comment or explanation.
As part of the ordering process, we may collect information automatically that will help us to determine the validity of orders.
Information such as IP Addresses and your actual physical location may be determined through various means. This information is
used internally to assist with order processing and to protect legitimate account holders from inappropriate use
of their credit card or other payment account information.
If you have any questions about our policies or need clarification about our products or services, please don't hesitate
to contact us by email at info at our domain name, LeadLists.com or you can call us directly at 770-942-9999.
Email Marketing
We may elect to provide email broadcast services on a limited basis to customers who meet or exceed our quality standards.
Broadcast services are only provided to customers who purchase our leads as we can maintain quality and use
our own
opt-in data. Marketers are responsible for providing accurate information in email campaigns are solely
responsible
for
their actions and representations and message content. Marketers may only send email or contact customers in
response to opt-in requests
for information and must provide information that is directly related to information
requests. In other words, it is
permissible to contact people who requested information about home
business
opportunities if you are
providing home business opportunity information but it would not
be permissible to provide
information that
is not related to home based business.
Although APS
monitors and manages the email service to the best of our ability, it is possible that some
email will not reach it's intended destination. This can be caused by a variety of factors
including
wording of subjects and email contents, not to mention your online reputation as a sender of email.
Therefore, email broadcasts are provided as
a value added
service and without guarantee or
suitability of purpose and we
do not guarantee a
response rate, click-through rate or that
recipients will respond to
email messages. If
complaints are received, they are to be
handled by the
marketer and APS will
not be responsible for messages, content or
any
breach of compliance with
laws and regulations that pertain to email or any
other marketing endeavor.
It is the marketers responsibility
to make sure they comply with any
rules, terms of service or requirements
and limitations of any and
all services that are utilized in conjunction with
an email campaign.
including
any program or company that the marketer
represents.
Terms and Conditions
We endeavor to provide complete information about our products, services and terms and conditions of sale on our website.
In fact, visitors have remarked that the amount of information we provide on our site far exceeds the information provided by
other companies
who provide similar or related products and services. In order to provide more information in a more
concise way,
we have added the
information below should you have questions about terms and conditions of sale. If
we fail to
answer a question
that you have, we welcome your inquiry either by email or phone.
Free Leads and Optin Requests
Terms and conditions for free lead request that are made on sites operated by APS are the same as those which are
provided when requested directly on LeadLists.com. Please note when a telephone number is provided on an optin
form, including free lead requests and order forms, you are consenting to be contacted even if your phone
number
was previously added to a no-call list. If you do not grant full permission to be contacted by phone, then
you should
not provide a phone number. Also, you not have permission to request information or services when
a phone number
is not provided.
Terms and Conditions of Sale
We usually cover terms and conditions of sale on our site and by phone when customers order or request free leads by
telephone. However,
you can always find information about our sales policies here and request customers, visitors and
those who receive
services consult this page for answers to any questions that they may have.
In general, if a customer purchases any type of leads or list, we want our customer to be happy with the purchase.
In regards to postal mailing lists, we may, at our sole discretion,
replace any list one-time
with a new list if you happen to experience
an unusually high number returns or what are called nixies when you
send a postal mailing. This policy is applicable should
you experience a return
rate that exceeds 10% when sending
postal mail. We will
also be happy to provide replacement
leads on request if you
have returned mail that exceeds the
number of extra
leads we provide with every order.
Definition of discounted leads vs real-time leads
All leads that are not described as real-time leads are considered discount leads.
Orders for discount phone and email leads are considered
final because the value
of leads is diminished when sent
to a customer
who
may use leads without our knowledge.
Therefore, please do
not request a refund after leads are
delivered
as our
policy does not allow
issuance of a
refund once leads have
been ordered and delivered. If you want to view a sample
of our premium discounted phone or
email leads, you can place a free leads request prior to ordering.
Customers
who remit by PayPal or Credit or
Debit Card must agree
they will not file a chargeback for any reason
whatsoever but rather will report
any issues to our staff should the need arise so we can
validate
problems and take corrective action
if necessary.
Normally, our customers do not report
problems with list quality as we
perform
procedures (list hygiene) in
order
to
provide
data which is useful and more accurate than what is provided by other
sources who
do not adhere to such
practices.
Lead replacement policy
Discount email and phone leads
In regards to leads that offer email addresses or phone numbers or both,
and any lead which is not considered to
be a real-time lead, we do not normally replace leads that have an invalid
phone or email address. This is
because our featured leads
are generally offered at a substantial discount and
our margins are not large.
Real-time Leads
If you order real-time leads
and we provide these as a generator or reseller
or affiliate,
a different replacement
policy will apply and the details
of real-time lead replacement policies are
available on
the appropriate product
information pages or website's that feature the leads. We may offer
real-time leads
that we generate but may
also have links to other real-time lead sources. If we are participating
with
alternate sources, as a reseller or
affiliate, we may be compensated
if a real-time lead or other
product or service is purchased (hopefully).
Postal Leads
We have one of the best postal lead replacement policies. Our policy regarding postal leads is stated on
our home page. We offer three-for-one replacement for
any undeliverable postal lead (nixie) if the
number of returns exceeds the number of extra leads we
include with an order.
We may have a different replacement policy or terms of use for different types of leads that we offer.
Leads are offered as-is without any guarantee or warranty
Leads are offered without guarantee or warranty of any kind and with no guarantee of suitability to
purpose.
We do not guarantee a result or that our lead customers will achieve any results whatsoever as results
and sales using any lead product is dependent on factors outside of our control.
We will never knowingly sell opportunity leads that are not opt-in leads but do rely on partners and sources to
provide accurate information to us about their leads and products. In other words, we rely on representations of others
who provide opt-in leads and provide opt-in leads in good faith to our customers. Should a lead provider
not provide accurate information or fail to provide information that correctly characterize leads, we will not be held
responsible. In order to use our leads or other products, you must agree to hold us harmless.
If any portion of our
terms is considered to be unenforceable or invalid, it does not render other terms or conditions to be invalid.
Leads are
considered
to be opt-in leads if leads include an IP Address and Date or Date and Time of the response.
Marketers who purchase our leads do so with the understanding that they are solely responsible for their marketing
activities, representations and actions and compliance with any and all laws or regulations.
If you have questions about our policies or terms and conditions of sale, please don't hesitate to call or contact
us by email. We are happy to work with our customers in terms of providing leads or to help provide information
that might be of assistance to marketers who have specific of general questions about marketing. Please note
however, that when we provide answers to marketing questions, we are offering an opinion, based on experience
or the reported experience of other marketers, which may or may not apply to your particular situation and do so
without any guarantee or warranty.
Fraud Warning
Our credit card processing system and servers are secure and most of our customers provide credible
information when placing orders. We also appreciate that at times,
mistakes can be made when
entering order information and we gladly seek to work with legitimate customers
to make sure
orders are processed successfully.
However, if someone attempts to place an order using a credit card that is identified as a stolen card,
we will contact interested
parties in order to help
protect the rights
of legitimate card holders. This
means that we will provide information
that is collected as part of the ordering process to fraud
investigation departments and law enforcement as when it is determined that a stolen credit
card was purposely submitted. Anyone who submits a fraudulent order using stolen credit
card information is not entitled to protection
of their privacy and waives all rights to their
privacy and personal information.
We will be happy to clearly demonstrate
that it is not
worth a
criminal's time or effort to attempt to knowingly use a stolen card.
Last update: 08/03/2011
Copyright 2011